The issue which affected multiple payment gateway processing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 10 October 2026, 05:26 GMT Reported End Time: 10 October 2026, 06:38 GMT
Impact: Customers are now able to use the impacted payment gateway processing services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
We are investigating an issue impacting a subset of Cybersource Enterprise authorization transactions. We are closely monitoring the environment and working to identify the underlying cause. We will provide additional updates as more information becomes available.
Impact: Clients may experience intermittent transaction timeouts, processing delays, or authorization failures.
Start Time: 10 Oct 2026, 04:26 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
This incident affected: Payment Gateway Processing (Chase Paymentech Solutions, FDC Compass, FDC Nashville Global, Global Payments North America (GPN)).